FAQs

FAQs

 

Getting Started

 

What is getWise?

getWise is a global knowledge marketplace and B2B SaaS platform that helps business owners and professionals overcome unique challenges on-demand through 1:1 access to thousands of executives, coaches/mentors, education, and resources that accelerate business or career growth.

Through our SaaS platform – our community and corporate programs offer communities and employees to connect 1:1 across their organizations for business or career growth. If you are interested in learning more about our SaaS offerings please email info at getwiseconnect.com

Is getWise International?

Yes, definitely! The getWise community is international. 

We’ve connected thousands of calls between experts and members from all around the globe. 

No matter where you live, accessing amazing advice from the world’s top experts has never been easier.

How does getWise work?

Let’s say you have a business or career challenge — What are the right keywords for my website? How do I ask for a raise? Should I set up an LLC or a C-Corp? Can someone review my resume?

getWise has thousands of experts who are here to help you–affordably–solve these challenges and get you unstuck!

If you are part of a community or corporate program you connect internally for career and professional development and sharing of knowledge for business development.

How can I change my email address?

You can change your email address by logging in to getwiseconnect.com and following these steps:

  1. Click your profile picture on the upper left side of the screen. 
  2. Click profile.
  3. From there, you can change your email address. Make sure to click update to save your changes. Please note if you signed up with LinkedIn, Google or Facebook, you won’t be able to change your email address.

You can also add a “notification email” to send your call notifications to a different address.  

Please use the most updated email, so you’ll be notified when a call is scheduled with you. 

How do I schedule a call?

  1. Signing up is easy (and FREE!)

As a getWise member, you can attend our webinars and events, gain access to community features, blogs, and more. And it’s completely free!

If you are participating in a community or corporate network, joining those is completely free and your sponsoring organization will allow you to access certain resources as well.

  1. Search for connections for advice

As a getWise members you can easily find experts to help with your business challenges by using our search, simply put in a keyword for the type of support you need eg. marketing and you will see a list of experts that have that expertise.

Each expert provides a headline to let you know exactly how they are able to help you. 

For corporate and community programs, you will be searching inside that channel first to find someone to connect with and in some cases, also allowed to search our database of experts.

  1. Schedule a call

To schedule a call, simply click the request for a call button. A page will prompt up where you’ll see their availability. Pick the most convenient one for you.

Click next and share details about what you’d like to discuss in the call. 

On the next page, you will either be prompted to input your card details or you will see the type of subscription or call cost related to your community or organizations options. 

You may choose to book a single call or subscribe to a monthly plan that gives you access to a specific number of calls per month. 

When you book your call, the expert or community member you are connecting with will either confirm one of the requested times, send a reschedule request, or decline the call. Someone may decline a call if they feel the topic is not in line with their expertise. Either party can also cancel or reschedule the call if need be.

What happens if I forget my password?

Please click on the ‘Forgotten Password?’ link if you forget your password.

The recovery instructions will be sent to the email address provided in your contact information.

How do I receive the call confirmation?

Once the connection accepts the requested date and time, a confirmation will be sent to both parties via email and SMS.

You can join the call by clicking the link sent to your email or going into your getWise dashboard. Click the ‘My Calls‘ tab and enter the call.

You can only join a call 5 minutes before the scheduled meeting.

Connect & Talk

All calls are recorded, so you don’t have to worry about taking notes.

Members can leave a rating and a review after the call.

In the case of paid calls, getWise gives a portion of their profits to a grant fund that provides funds to underrepresented groups to help them with business critical challenges or professional education – you may qualify for those grants! 

In the case of community calls, these calls are free between community or corporate members, are still recorded and you can leave a review as well.

How can a member view previous calls?

Go to your profile settings and click ‘My Calls’ tab.

In this section, you will see your call history with experts and download a copy of the call recordings. The recordings are only made available to the “connector” – the person who schedules the call – and the admin team.  We record calls for quality assurance 

Is my contact information kept private?

All calls and messages are made through the getWise platform.

Neither party will not receive the other parties’ personal contact details unless they are mutually shared during the call.

Your contact information is only utilized for correspondence and notifications between you and the platform only. 

We do not give or sell your data to any third-party companies (without your explicit permission).

If you are participating in a corporate promotion or sponsored program, your name and email may be shared with the corporate sponsor (please see our privacy policies for more details) however, no call details or recordings are shared with anyone except the connector, and we, as the platform provider, review calls for quality assurance.

What if I can’t find the expert that I need?

We are adding dozens of new experts every day, and our reach is across industries and borders.

If you are having trouble finding the perfect expert, please contact us at expconcierge at wiseher.com. 

Members

What happens when my account is set to inactive?

Setting your account to inactive means that your profile will not appear on the search results when members look for an expert to book. It puts your account on hiatus.

You can set your profile to active at any time.

  1. Go to settings.
  2. Click your profile picture on the upper left side of your screen. 
  3. Click profile.
  4. Click the drop-down menu (highlighted below) and set your profile active.

You can set your profile to active or inactive at any time.

How can I deactivate my profile?

As a community or corporate member you will need to reach out to your community liaison to ask that they deactivate you from their program.

If you would like us to delete your profile or if you would like to get a copy of the data that is stored, please contact support at getwiseconnect.com

If you simply choose not to be available for people to book calls with you, you can set your profile to “inactive” that doesn’t mean you can’t book calls with others, it just means your profile will not show up in search results.

  1. Go to settings.
  2. Click your profile picture on the upper left side of your screen. 
  3. Click profile.
  4. Click the drop-down menu (highlighted below) and set your profile active.

You can set your profile to active or inactive at any time.

If your profile is incomplete or for some reason violates our terms of service, we reserve the right to set your profile to inactive status. You will be notified if that is ever the case.

How do I prepare for my calls?

To make the most out of your consultation with an expert, or community member, we suggest that you prepare before your meeting. 

Here are a few suggestions:

Clearly Define Your Objectives

What do you want to get out of the meeting? 

Include a summary or bullet points of topics to be covered in the request for a call. This will help the expert prepare for the meeting and maximize your time together. 

As the community expert, review the reason for the call and be prepared to discuss those topics with your connection. 

Preparing for your call

Before hopping on your call, ensure that you are in a quiet location with no distractions. As a reminder, all calls are recorded, so you don’t even have to take notes!

Be on time

You can join the call 5 minutes before the scheduled time. Everyone is here to be helpful,  please be respectful of their time.

What if I don’t use all the time/go over time?

Our calls are set in 50-minute blocks. 

Make sure you have all the questions you want answered to get the most out of the time. If this is a paid call, we do not charge by the minute so if you go over a few minutes that is ok. 

However, experts have a limited time, and they may remind you, “we have 5 minutes left,” which is an acceptable best practice.

Starting your conversation

Beginning your meeting with a bit of small talk helps you and your expert get comfortable and build rapport; however, try not to spend too much time on it. We recommend getting to the meat of your conversation within five to ten minutes to get the most out of your experience.

Following your meeting

For the member or connector, after your meeting concludes, you will be prompted to review your experience. This helps other members identify the best getWise connections and provides the feedback necessary for our experts to improve continually.

If you have a less-than-stellar experience for any reason, email us at expconcierge@wiseher.com. 

Are there guidelines or rules of conduct on getWise?

The getWise team is committed to providing a safe and diverse network for business owners and professionals to get the advice they need.

We ask that all users (experts and members) read and follow these guidelines to ensure that their account isn’t at risk of being suspended or removed:

Our mission is to be helpful to all who use our platform.

If you book a paid call with one of our experts, they are giving their time away for a very reduced rate because they want to HELP. We are all on the same team. That said if you are not satisfied with the level of service from an expert you can reach out to us at expconcierge at getwiseconnect.com. 

All calls are recorded for quality purposes and we can review them together and resolve any conflicts if they arise.

If you are in one of our community or corporate programs, please know that these calls are sponsored by that organization, and they are paying to have their members use our platform, so please be respectful of the organization and its members when booking calls.

No Obligation Connections

Many getWise experts are professionals, coaches and consultants who offer services. When the call is finished, they will ask if they have answered your questions in full, if so, they are then allowed to offer their services. You are under no obligation to do anything further with them unless you are interested.

Mutual Friend-DA’s

Our team and our experts want to support you and help you the best way we can, but we do not in any way guarantee or affirm that these conversations are legally protected or 100% confidential. 

Each expert will act in accordance with the limitations of their license (eg. no attorney-client privilege is afforded when speaking with one of our legal experts, no stock picks can be handed over by our financial gurus, no HIPPA compliance is implied, etc.) and an expert may say they can’t get into a specific issue because of those limitations and that needs to be respected. 

The calls are recorded and ONLY available to you, the person who actually booked the call, and our team for quality purposes. Likewise, we hope that you would respect the integrity of the experts and not share those conversations publicly either. 

Experts 

How to sign up as a getWise Expert?

At this time, experts are by invitation only. 

Our team and a team of our Founding Advisory Board (FAB) members are the only ones who can issue invitations. If you are interested in becoming an expert please reach out to expconcierge at getwiseconnect.com.

How do I set up my profile?

In order for people to book calls with you your profile must be complete with:

  1. Profile picture, please upload a clear picture of yourself, not your company logo.
  2. Set availability – connect a calendar and set up your office hours
  3. Set payment options – you can choose between taking payment or donate your portion of the fee to our charity fund.

Be sure to review our Privacy Policy & Expert Standards for further information regarding our community expectations.

How do I get paid?

Experts do not pay to be a part of getWise, they are invited in part because of their shared-mission to provide their services at a reduced cost and help us raise funds to put back into small businesses and corporate education.

All experts agree to take a “low bono” fee. Experts received 50% of the fee paid (which is half of $99) or a flat fee of $44 per call for corporate and community program calls.  If you are a member of a separate community program there are no fees paid for the calls therefore no fees are paid to you. 

As a reminder, getWise takes a portion of our profits and gives them to our charity fund.  And, as an expert, there are no non-circumvent clauses, so if you have a call with a member and they want to hire you we encourage you to offer your services.  

Once you complete your first call, you will be contacted by our payout provider.  All payments are issued monthly. 

I can’t (or don’t want to) take a fee, can I donate my fee to charity?

Choose the ‘charity’ payment option when creating your expert profile. getWise was founded to make it easy for experts, coaches, mentors, and executives to help others grow and thrive. 

Expert fees donated will go to our foundation to support women and underserved founders and professionals with grants to help them thrive.

How do I see my payment history?

To see your payment history, go to your account settings and click ‘Payouts’ tab. From there, you can see the payments you have received or will receive from getWise.

How can experts best prepare for a call?

Having a good conversation with a member will help you get higher call ratings and reviews, which will result in better getWise search rankings, and then result in more calls (and money) for you or your charity. All good things! Here are a few suggestions about having awesome conversations with members:

Be sure to set aside the time

Most experts find it best to be ready 10 minutes prior to the call and do the meeting in a distraction-free environment with a good wifi connection. 

You can enter the call 5 minutes prior to the scheduled time.

Break the ice, but know when to move on

It’s good to start with some small talk to break the ice. Get comfortable, but move on as quickly as naturally possible to the meaty part of the conversation. 

Move at a good pace

If you’re going over a lot of new information with the member, be careful not to go too fast. Remind the member that the call is recorded and they don’t have to focus on taking notes but make sure you check in with them regularly to be sure you are answering their questions.

Ending the call on a good note

Verify with the member that you’ve covered everything. If you think this person may be a good fit for the services you offer, you are allowed to offer your services only after you’ve answered their questions. Remind them to leave you a positive review.

We hope these points help you have great getWise calls. It’d be awesome to hear a success story or two from you.

If you have one you’d like to share, shoot us an email at expconcierge at getwiseconnect.com and keep us posted!

 

Rules and Guidelines

Are there guidelines or rules of conduct on getWise?

The getWise team is committed to providing a safe and diverse network for business owners and professionals to get the advice they need.

We ask that all users (experts and members) read and follow these guidelines to ensure that their account isn’t at risk of being suspended or removed:

Our experts are here to help you.

If you are a paid member please understand that every expert on our platform is giving their time away for a very reduced rate because they want to help you with your business or career challenges. We are all on the same team. That said if you are not satisfied with the level of service from an expert you can reach out to us at expconcierge at getwiseconnect.com. 

As a corporate or community organization member, if you are having challenges, please feel free to reach out to us at support at getwiseconnect.com and we will connect you with the representative from your organization that can help you.

Reviews

If you book a call with someone on the getWise platform, you can leave a review after the call. We want to know your feedback as do other members! 

If for whatever reason you are unhappy with your interaction we encourage you to first contact us to report it at support at getwiseconnect.com

We will audit the interaction and determine the right recourse. Should you leave a negative review, reserve the right to remove reviews we do not deem constructive or accurate.. We also provide the person with whom you had the call the opportunity to respond to reviews.

Have further questions? Please feel free to use the chat box or email expconcierge at getwiseconnect.com